Category Archives: Market Intelligence

Want to Know Another Great Thing About SolutionMaps?

It doesn’t give broad, generic, totally useless Software Advice on categories so vague that they compare head-to-head vendors doing 3rd party logistics and vendors doing catalog based procurement!

SolutionMaps are on specific Supply (Chain) Management categories, that are precisely defined and tailored to a specific Sourcing, Procurement, or Supply Chain business process.  Right now, they are defined for e-Procurement (e-Pro), Invoice-to-Pay (I2P), and the broader Procure-to-Pay (P2P) areas, (Strategic) Sourcing, Analytics, SRM, and Contract Management with Contingent Workforce Management and Services in the pipeline.  Future areas may include GRC (Governance, Risk, and Compliance), Direct Sourcing (focussing on BoM, Should Cost Modelling, Production Planning, Etc.), WIMS (Warehouse and Inventory Management Systems), and Logistics/Freight Management.

We do not compare apples to oranges (as such a comparison is pretty useless) in SolutionMaps, but we definitely don’t compare apples to bananas, peaches, pears, and oranges in a single market basket.  They might all be fruit, but that’s about all they have in common.

Granted, there are analyst firms that think that pretty much all Supply Chain Management Solutions are the same.  One even has a big bold advertising page which says it can help you compare the following 12 vendors:

3PLCentral, Bellwether, CobbleStone, Coupa, CongaNovatus, ContractWorks, Deltek, Fishbowl, FreightView, Halo, Kinaxis, and Procurify.

If you ever compare more than any set of three of these at a time, either you don’t know what you’re doing or the advisors don’t know what they are doing.  These vendors fall into the falling seven distinct categories:

  • Business Intelligence
  • Contract Management
  • ERP
  • Freight Management
  • Procurement Software
  • Supply chain Management
  • Warehouse Management

SolutionMaps only evaluates vendors in a defined market segment, and then it only evaluates demoable product.  We know that some (not all) analyst firms review the solution component of vendors based largely off PowerPoint and other documents.  Given some of the hyperbole the marketing gurus at the market leaders can generate with the flick of the wrist, this is also quite scary.  Just because a new cloud-based SaaS solution can provide you with community intelligence, that doesn’t mean it does.  The crowd has to buy into the solution in order for its wisdom to be shared.  That usually takes time.  But forcing demos forces reviews on real functions, not perceived capabilities.

And, finally, as we hinted at in yesterday’s post, rose colored glasses have no influence on the scoring.  It doesn’t matter how much we like, or do not like, a vendor, it only matters whether or not they can meet the binary requirements to advance up the scoring scale.

SolutionMaps are based on the existence, or nonexistence, of functionality, in a well defined domain, tailored to real-world buyer needs.  And even the customer questions, and scores, are meaningful to other real world buyer needs.  SolutionMaps are different.  And that’s why they are awesome.

And if you adopt a SolutionMap methodology in evaluating your potential vendors, when asked how you came up with the best solution, you will be able to honestly say, “Because I’m Awesome”!

Why the doctor Loves SolutionMaps, Besides the Obvious …

the doctor loves SolutionMaps. He loves them for many reasons.

But most important of all, it’s because of the scientist in him.

SolutionMaps are expert. And constant. And data driven.

Unlike some analyst reports whose methodology and “qualifications” often insult the name of the authors and parent firm (e.g., requiring baseline revenue or geographic footprint requirements further tailored to weed out smaller providers or fiercest competitors) and typically have participation and validation requirements that change from report to report, SolutionMaps are based on rigidly defined capabilities (where every capability has a pre-defined scale at least to 3, if not to 5) that must be demoed for a 2 and rigorously demoed for a 3.

And these requirements will not change from iteration to iteration. More specifically, as long as the doctor is involved, the scale for any requirement will be static for at least one year and while requirements may be added, they will persist for at least one year before being dropped. And, furthermore, since SolutionMaps are designed so that the average score for any vendor should be 2.5 to 3 (or less, depending on the “Map”), the number of 4′s should be 10% or less, and the number of 5′s should be 1% (or much less), and since functionality does not typically improve that much quarter or over quarter, when we have to do a renormalization after a year or more (when we hit enough 5′s and 4′s), we can do a fair, equal adjustment against historical scores (which can’t be done when everyone starts at a 5).

And, as we noted yesterday, these rigid objective scales not only allow an expert analyst to score providers consistently against a common goal, but multiple analysts to do so, because the baselines are all set in stone! Whether it’s the doctor, the prophet, the maverick, or the revolutionary doing the scoring, it’s all consistent on one scale.

Moreover, we know that technology is only half the battle, so half of the scoring is based on average customer reference scores, which are scored over a dozen or more factors, not just one or two! This also means that, just as in real life, there’s more than one right answer depending upon whether you value technology innovation or customer service more, or just want an equal mix. Plus, the ability to differently weight the analyst vs. the customer dimension allows vendor profiles to be constructed against different personas, because the right vendor changes based upon your actual needs.

But that’s not the only reason the doctor loves SolutionMaps. The other reason is that — they are surprising!

Given all the angst that is out there from some current and many former SAP Ariba customers, would you have expected them to score so well on the customer references? Not by a mile! Obviously this vendor is a love it or hate it or nothing in between type of vendor, with a lot of customers lovin’ it! (Kinda like McDonald’s.)

Also, I bet not a single person, including the entire analyst team, would pick EC Sourcing to the be the value leader for Nimble Sourcing. But one thing is for sure, it’s days of being overlooked as a small Best-of-Breed vendor are now over! (Especially since you can set up decent size RFX projects in 15 minutes. If you don’t believe the doctor, ask for a live demo and see it for yourself.) Also, while we always knew it was the little-engine-that-could, no one predicted that Keelvar had made it so far up the hill. Sure, it still has a lot of work to do on rounding out its RFX and Auction features (for example, it’s easy to lock lots in optimization, but you can’t force vendors to fill all or nothing in setup), it’s hit on every major optimization requirement, developed a novel approach to parametric bidding, and is currently weaving in AI in a novel way (which, when released in a quarter, could bump it even higher in the rankings).

But sourcing and optimization weren’t the only surprises. In analytics, large pieces of the pie went to, wait for it, Anydata and Spendency! While the analyst team expected (even though the market may not have) SpendHQ to do well, this was a bit of a surprise. These are both new players with small customer bases relative to the big boys, but they both made an amazing grade.

In SRM, we have State of Flux and PRGX Lavante killing it on the capabilities front (even if not so much on the customer references, but customer response counts for State of Flux, who participated at the last minute, were low and PRGX forgot about the customer references entirely), and are likely to fair better overall next iteration as more customer references come in. And from a reference perspective, Ivalua and SAP Ariba (yes, SAP Ariba again) are just killing it. Ivalua is really proving that a single-platform home-grown S2P suite can really do it all (well, almost all, they need work in optimization and direct sourcing, but then again, name any S2P platform that has both of these capabilities) and do most of it well. You can learn a lot of lessons in sixteen years, and Ivalua is showing it.

In other words, when you dive past the marketing, and the vision, and the pretty, pretty deck, and just get to the heart of the problem, or in this case, the solution, sometimes the results surprise you. But that’s a good thing. This knowledge benefits everyone and we don’t expect these (relative) rankings to be static. Not in the least.

the doctor looks forward to the next iteration of SolutionMaps, and another 8 to 12 vendors being added, and seeing how things shake up. It will be illuminating to say the least.

And to those vendors who didn’t fair as they expected, shake it off and get back to work.  You know what you need to do to get a better score.  Nothing is hidden here. You have the RFI.  You have the scoring scale.  You have our feedback.  It’s all up to you!

Let’s Get Ready To Rumble!

While these words may have suited Michael Buffer well in his role as the exclusive ring announcer for WCW main events in the WCW heyday, these are not the words you should be uttering as you begin your quest for a new Supply Management Technology Solution. However, when one considers the way that many organizations go about their new technology acquisition process, it’s the words that ring loud and true in our ears.

Consider what typically happens:

  1. Teams scour analyst and consultant reports, sometimes constructed almost entirely on impressions based on PowerPoint presentations and customer reference calls, for potentially relevant vendors and build a starting list.
  2. They do a few Google searches, followed by one or two (Bada-)Bing(!) searches just for completeness, and add a couple more names.
  3. They do a few website reviews to narrow down to half a dozen vendors that look good.
  4. They send out RFIs (requests for interest).
  5. The first three respondents are invited to an all out winner-takes-all Battle Royale.

And that’s what it is. The vendors fight it out until there is only one left standing, and then that vendor gets the deal.

Do you know what’s wrong this picture?

Besides the fact that it shouldn’t be a battle but an effort to illustrate who solves your problem best?

First of all, Step 1. Relying on analyst reports that are often based in large part on “expert” interpretation of providers, their products and users, rather than objective and transparent analysis expert of features and data (a Nobel Laureate has some curious things to say on this very topic — i.e., ask an expert his opinion on a topic, and it’s often no more accurate than a non-expert, but ask the same expert to rate a capability against a defined scale and you get a far better result)

Last year one of the big analyst firms literally said “we’re not doing demos anymore, just overviews and customer references“. That’s scary! Get a few customers where the blush has not yet faded from the rose to say “this is the greatest thing since sliced bread” and you can literally shoot decades old tech and vapourware to the top of the rankings!

Second of all, assuming all providers of a certain tech that score equal on an arbitrary ranking scale are equal for your organization needs. Every organization is different and requires different levels of technology, process, service, and focus.

So what’s the answer? Better insight. What’s the form? Spend Matters SolutionMaps.
These are different, and that’s why the doctor has been collaborating on the development, scoring, and delivery of the Strategic Procurement Technology SolutionMaps Suite (designing and co-leading Sourcing, Analytics, and SRM and supporting CLM) for the past six months.

These maps rank vendors not on subjective impressions of an analysts’ predilection to the colour scheme used in the PowerPoint, but on hundreds (and in the case of Sourcing, thousands) of technical requirements, each of which has a hard scoring scale (from 1 to 5) that is rigorously defined (by the doctor in the majority of cases) to at least 3 (if not 5) with hard and fast “must have” requirements that leave no wiggle room.

And then, instead of combining these scores into one-size fits all scores for all vendors, they are combined in different ways (and weightings) into five different scores (and in the case of Sourcing, six) that map to the different persons that are representative of many of the Procurement organizations out there, namely:

Nimble: The need for speed

Dynamic, results-focused, limited IT department involvement, risk-tolerant of new approaches and providers; Often decentralized, rapidly growing, and/or middle market

Deep: A best practice team that demands the broadest and best tools

Highly sophisticated, rigorous, somewhat complex, risk-tolerant, happy to push limits of tech to create more value

Configurator: We are unique

Moderately to highly sophisticated; Unique process requirements from unique, often complex supply/value chains

Turn-Key: We care about results … not software

Outcome-focused; TCO approach to implementations; Often risk-averse and skeptical based on previous experiences

CIO-Friendly: We need to get IT on board

Strong IT backbone, high IT influence and investment for buying decisions; Big focus on security, standardization, control, and risk/compliance

Optimizer: We eat complexity for lunch.

Large, complex, and/or sophisticate organization with truly strategic SCM and Procurement functions which has already achieved all easily attainable improvements.

Plus, instead of assuming we know all, we also get deep feedback scores from customers across a variety of dimensions, which are not only weighted to the persona, but constitute half of the ranking as the final quadrants for each persona are analyst score vs. customer score (which are not co-mingled, and this is a key point).

And the end result you get is entirely different from a typical analyst report where the A(riba), B(ravoSolution), and C(oupa) suites always take all. For example, in Sourcing, EC Sourcing (yes, EC Sourcing) comes out on top as the most Nimble sourcing platform and Keelvar (yes, Keelvar) has almost caught up to the market leader (Coupa Trade Extensions) in the Optimizer persona. And you (more-or-less) get the expected A, B, C results when you go Deep. And rankings aren’t static across the Configurator, Turn-Key, or CIO-Friendly personas either. (And similar ranking shifts exist across Analytics and SRM too.)

In other words, in SolutionMaps, we’ve done the rumbling* for you and identified not only which vendors have which solutions, but which personas they best suit to help you identify the right vendors to invite to your RFI so you can focus on figuring out which one can provide you with the most value, not which one can survive the longest in a Battle Royale.

* And when the doctor says rumbling, trust him. Some vendors who participated in multiple SolutionMaps are as weary as he is, after multiple rounds in the ring.

Sourcing the Day After Tomorrow Part V

In Part I we recapped Sourcing today, in Part II we recapped the review step, and what it entails today. Including a few of the sub-steps that were typically done sequentially in a long, manual, and drawn out process. In Part III we dove into these steps and explained while some were critical for a sourcing professional to undertake, others, while necessary, were a complete waste of time as the majority of the tasks could be automated. Then we asked if it was just the review step where this was the case. In our last post, Part IV, we discussed the second major step, Needs Assessment. So today it’s time to discuss if this step should still be entirely manual as well.

In our deep dive into the needs assessment in our last post, we discussed the following key sub-steps:

  • Detailed Use Case Review
  • Exploration of Alternative Options
  • Production Requirements
  • Support & Service Requirements

And unlike the review step, heavy sourceror involvement is required in each and every step of this process.

Sourcing professionals need to

  • clearly understand how the product is to be used to understand key product requirements
  • evaluate the potential alternative options identified in the review step against the use cases and key end user values
  • evaluate the production options to understand not just throughput and quality but efficiency and cost
  • know what support and service requirements are needed, what’s involved, and what needs to be looked for

But how much of this is truly strategic? While each of these steps is clearly strategic on the surface, many of the tasks are not as strategic as one may think. Let’s start with detailed use case review.

There isn’t much of a detailed use case review to be had if the product is for internal consumption use (like office supplies) or traditional CPG products for consumer sale (as these use cases are well defined). Nor is there much to review if the event is for a production line widget that is maintaining the same production line. If the use case hasn’t changed, there is little to review. As long as the prior review is on file and the key value factors known, and captured, in the sourcing even template, all is done. And your supply management platforms should capture this information and maintain it, and its application, from even to event. Only custom built products or products where changes are needed should need in-depth reviews on a regular basis. And software applications can query stakeholders against previous requirements automatically to get this done.

Now, the depth of review required for alternative options will be dependent on the use case step. If nothing has changed, only new options that have come along will need to be evaluated, and only if they address key value factors or changed requirements. The reality is that properly captured alternative options with key feature lists, descriptive use cases, reliability reports, and models can be automatically evaluated for likelihood using modern semantic technology and AI algorithms and eliminated if they are not likely candidates, even though most aren’t. And this step should not take near as much time as one should think, especially if it seems there are a lot of alternative options.

Moving onto production options, it might seem that this is one step that has to be manually trudged through due to the complexity and that will never change, but the reality is this is not the case. For example, companies like Apriori allow real world production processes to be modeled in extremely detailed virtual production models that can be used to analyze efficiency, cost, reliability, and a host of other factors. If the production environments are modelled, they can be analyzed and compared to the product requirements and the suppliers easily evaluated on this capability with minimal buyer involvement.

Finally, good Supply Management platforms allow key support and service requirements to be captured during the use case creation and inferred from survey responses. Plus, previous requirements can be maintained and algorithms applied to determine whether or not they need to be re-considered by the buyer. And modern service procurement platforms come with detailed templates and check lists that should be considered during requirements creation. Buyers need to be involved and strategically assess the situation, the work to do so is nowhere near as onerous, and error prone, with modern solutions as it used to be.

In other words, we again see that even strategic buyers waste much of their time on tactical processes and non-strategic considerations and Sourcing has to change. But just how much does it need to change? Let’s consider the next step of the Sourcing process in our next post.

Sourcing The Day After Tomorrow … Part I

Will not be anything like sourcing today. But, contrary to popular belief, it will NOT be accomplished by robots buying from robots to help your robots make your goods and deliver your services. (That will be the day after the day after the day after tomorrow. Which will be the day after the earth’s next massive extinction event when humanity will have to rely on robots to survive, for better or worse.)

To recap, this is sourcing today:

  • An organizational stakeholder (like Engineering) identifies a need for a non-catalog product or service and makes a request to Sourcing.
  • A buyer reviews the request and determines if a strategic sourcing event (negotiation, e-negotiation, etc.) needs to be conducted and a contract created or if it can be sent to Procurement for spot buy (and we are assuming it can’t, so)
  • The buyer conducts a detailed needs assessment
  • A strategic sourcing event format is conducted
  • Notifications / RFXs / Ts&Cs are sent out
  • Responses are analyzed
  • A preferred supplier is selected and negotiations begin
  • A contract is awarded

As part of this rather long and involved process there will be dozens of steps under the seven steps that sourcing does above. For example:

Review:

  • Product Requirements
  • Current Supply Base
  • Known Market Pricing
  • Alternative Options

Needs Assessment:

  • Detailed Use Case Review
  • Exploration of Alternative Options
  • Production Requirements
  • Support & Service Requirements

Strategy Selection:

  • Supply vs Demand Market Dynamics
  • Geographic Needs and Impediments
  • Known Supply Base Strength and Weaknesses
  • Required Speed

Communication:

  • Standard Protocols
  • Supplier e-Communication Capability
  • Level of Detail Required
  • Response timeframes

Analysis:

  • Market Pricing Data
  • Historical and Projected Spend
  • Cross-Category Materials Spend
  • TCO / TLC (Total Cost of Ownership, Total Lifecycle Costs)

Negotiations:

  • Format (online, offline, hybrid)
  • Fact Prep
  • Audit Trails
  • BATNA fallback

Contract:

  • Standard Terms and Conditions
  • Modification & Risk Mitigation to Supplier & Country
  • Key Metadata definition and obligation specification
  • Contract Analytics

And depending on the type of sourcing event, market dynamics, and complexity of the intended buy, under a current sourcing process supported by a current sourcing system, instead of dozens of steps, there could be hundreds. Is this really sourcing?